Frequently Asked Questions
What payment methods do you accept ?
We only accept MayBank2U, Visa and Master at this moment.
How do I verify my payment?
For purchasers who paid through online Maybank2u, kindly send us the payment receipt to verify your payment. You can do so by email or fax to us.
Email: sales@theonlinefashion.com
Fax:
How can I check my order status?
You can login to www.theonlinefasion.com to check the order status : order confirmation , payment, and delivery status by using your username and password.
How do I track my shipment?
www.theonlinefashion.com will send you a delivery note with the tracking code once the package is delivered. Purchasers can also retrieve the tracking code by login to www.skynet.com.my and key in the tracking code provided.
How soon can I receive my orders?
Delivery duration depend on which shipping method you pick.
|
Standard delivery |
3-5 working days |
|
East Malaysia |
7 working days |
|
Singapore |
7 working days |
What if I do not receive my order?
If you do not receive your package within the promised date, contact our customer service immediately within 14 days from the day you place your order. Our email: sales@theonlinefashion.com
What is the measurement of the clothes?
|
Apparel |
Size |
Measurement |
|
Blouses and dress |
Free-size |
suitable for ladies with 32-34 inches burst |
|
Top |
S |
suitable for ladies with 32 inches burst |
|
M |
suitable for ladies with 34 inches burst |
|
|
L |
suitable for ladies with 36 inches burst |
|
|
XL |
suitable for ladies with 38inches burst | |
|
XX L |
suitable for ladies with 40 inches burst |
|
|
Dress & Pant |
S |
suitable for ladies with 26 inches waist |
|
M |
suitable for ladies with 28 inches waist |
|
|
L |
suitable for ladies with 30 inches waist |
|
|
XL |
suitable for ladies with 32 inches waist |
|
|
XXL |
suitable for ladies with 40 inches waist |
