Frequently Asked Questions

How do I shop with a wholesale account?
You have to create a new account if you are interested in purchasing apparel in bulk from us. After your registration is approved by us, you will be able to shop at wholesale price.

Why do I need to enter my business details?
They are important for this part of the process so that we can verify that you are not a retail shopper. We treat your privacy very seriously and will not disclose any information that you enter here to the public.

There are no username/password fields. How do I sign in?
We will send you an email containing your username and password when your registration is approved.

What are the prices for purchasing in bulk?
The prices will be available for you once your account is approved by us.

Do I have to purchase a minimum amount of apparel by sizes or colours?
No, you are free to select any size, colour or design that you want as long as you reach the minimum quantity required for bulk price.

What happens after I have placed my order?
We will check for stock availability according to your orders. In the case of stock unavailability, we will notify you and you may choose to re-select your orders again.

How much are the delivery for wholesale orders?
The prices will be available for you once your account is approved by us.

How much are the delivery for wholesale orders?
Peninsular : RM 20 for the first 50 pieces
Sabah/Sarawak : TBA

Are there any extra charges for wholesale orders?
If you choose to pay by credit card, you are required to pay an extra amount of 3% for administration fees. However, if you choose to use bank debit instead, you will be waived of that fee.

Shopping Online at TheOnlineFashion
Kindly make payment within 48 hours of ordering your products here in this website.

We will reserve items in your shopping cart for a maximum duration of 1 day. If no payment is made within this duration, the items in your shopping cart will be released to the public for sale again.

What payment methods do you accept?
The Online Fashion is registered with iPay88 and is a certified dealer online. We accept the following payment methods:

Credit Card
Visa and Master Card

Bank Debit
Alliance Online
AM Online
CIMB Clicks
EON Online
Hong Leong Online
Maybank2u
RHB Online
China Union Pay
Mobile Money
MEPS Cash
WebCash
FPX

The Online Fashion also accepts Online Bank Transfer or manually bank to our Maybank2u account. Our account details will be shown and send to you once order is confirm.

What do I do after I have made my payment?
After you have made your payment, kindly notify us by sending an email with the following details to sales@theonlinefashion.com Total payment paid : Date of payment : Payment method : (Bank name)

How do I check my order status?
You can login and check your order status. All information regarding confirmation, payment and delivery can be checked in this website.

How do I track my delivery status?
We will send you an email with the tracking code once we have delivered your parcel. You can also retrieve the tracking code by signing on to www.skynet.com.my with the tracking code provided.

When do you usually send out my orders?
We send out the packages of orders every Wednesday of the week.

I need my orders ASAP, what can I do about it?
Rush orders can be made on demand without extra charge, please inform us by email if you would like this service.

How long does it take for my orders to reach me?
Standard delivery : 2 to 4 working days East Malaysia : 3 to 5 working days

Do you deliver to Singapore?
There are currently no delivery services for Singapore.

I have not received my orders, what should I do?
If you have not receive your package after 7 days, kindly notify us with an email to sales@theonlinefashion.com so that we can check with our delivery service.