Order Policy 订单政略
- The price shown does not include postage.
- You cannot change your order items once the payment is confirmed.
Shipping & Handling Policy 邮寄和收货政略
- All order will be shipped the NEXT WORKING days after successful payment. (Except Saturday and Sunday and Malaysia Public Holidays).
- Delivery will be based on the estimated delivery days to reach you exclude weekends and Public holidays.
- Once the parcel dispatch out from us, we will notify you by email and provide you the shipment tracking code.
- All delivery is traceable. By Pos Laju Malaysia or Gdex . Kindly refer to: http://poslaju.com.my/track-trace/ and or http://www.gdexpress.com/malaysia/e-tracking for parcel track and trace.
包裹追踪请到http://poslaju.com.my/track-trace/ 或 http://www.gdexpress.com/malaysia/e-tracking 查询。
- Once the parcel dispatches out from TOF, we will not responsible for any loss or damage during shipping. Kindly contact courier by self.
Exchange / Return Policy 退换政略
- All goods are checked for defects before shipment. In an unfortunate case if you receive an unsatisfactory item, please contact us within 24 hours with order number, product code, name, address and reason for exchange / return. However, you have to notify us and get our confirmation before you return the item.
- You may return it if:
- Item in wrong size or colour
- Item with manufacturing defect
- Wrong item that was not in order
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The item must be returned to us within 7 days of receipt.
商品必须在 7 天内退还给我们。
- Return/ Exchange is acknowledged and agreed by both parties via email.
- Any Refund will be credit back to your account.
- Kindly note that those clothing must be hand wash if it comes with sequins, pearls, beads or tangling accessories as it may damage during wash.
- Please note that mostly items are free size, unless it stated in a specific size. Customers are encouraged to check the measurement table or email us before purchase. Strictly no exchange for all FREE SIZE items.
- Strictly no exchange or return for reasons relating to size which is not in what you expect for example, it is smaller or bigger than it is perceived, sizing issue such as cannot fit in, too big, too tight or too short or long.
- Measurement stated may vary 0.5’ – 1.5’ as items are mass produced. In such cases, it will not be considered a defeat and no exchange nor will return be carried out.
- Generally, our illustrated items are 90% similar to the actual item in terms of colour, material and quality.
- Customer need to bear the cost of shipment for any exchange size and need to get the confirmation from the admin on the stocks availability.
- No matter what is the reason for customer to return the item , we will make an item exchange if the item that was order is sold out . and we will refund the value to customer account and or TOF account.
10. Do take note that due to our backorders are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of color and measurements . No exchange & return is
allowed in such circumstances
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.
Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.
Links to Other Websites
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at [email protected]
, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at [email protected]
may also complete any corrections, updates or deletion requests at [email protected]
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us at [email protected]
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
CATBIT BOUTIQUE SDN BHD (co reg no: 811518-D)
03-01, 3rd Floor Berjaya Times Square,
No.1, Jalan Imbi, 55100 Kuala Lumpur.
email: [email protected]